Frequently Asked Questions
Does the swing come with all the mounting equipment I need?
Yes! Every swing comes with all necessary mounting hardware, including strong attachments for ceilings, beams, or heavy-duty door frames, so it’s ready to set up straight away.
Is the swing suitable for children with sensory needs?
Yes! The Parent’s Shelf Sensory Swing is designed to provide gentle, calming motion and vestibular input, making it ideal for children with sensory processing needs or who benefit from soothing movement.
Where are you located?
Our head office is located in Australia in FNQ
How much does shipping cost?
Shipping is free on all orders to Australia.
Who are your products suitable for?
Our sensory hammocks are loved by families with neurodivergent children (including ASD and ADHD), as well as children who simply benefit from extra calming input.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at theparentsshelf@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.